Processing time

All orders unless stated otherwise are made to order within 3 weeks.

You will receive a notification and tracking details once your order has been completed and dispatched.

Ready made items will be shipped within 3 working days.

Shipping time

Estimated delivery times are currently:

  • United Kingdom: 1-2 business days

  • US & Canada: 3-5 business days

  • Rest of the world: 3-7 business days

Please note that due to new GPSR policies in December 2024 I am no longer able to ship to Europe.

Orders are shipped tracked and signed via courier. You will receive the tracking number once your order has been dispatched.

Items are carefully wrapped with brown paper, include care instructions, and are shipped in a cardboard box. I use recyclable sugar cane mailing bags to protect the boxes from water damage to ensure that your item arrives in perfect condition.

If you order is taking longer than expected please reach out and I can check it’s status for you.

Shipping cost

  • Shipping to the UK is free.

  • For shipping to the rest of the world there is a flat rate fee of £20.

Please be aware that you will be responsible for paying any customs duties. If you are ensure of the customs duties in your country please check beforehand.
Please note that the value of the contents of your parcel as noted in the shipping documents will be different to the amount that you paid, this is because it is the insurance cost of the item/s.

Return policy

Due to the made to order nature of our items I do not accept exchanges or returns unless there is a fault. Please note that each piece is hand crafted so there may be small irregularities that do not compromise the overall look and function of the item.

Additionally the appearance of colours may vary on different screens and fabric colours may also differ slightly depending on fabric batch.

If you have any issues with your item please do get in touch.

Customs, commissions, & collaborations

For custom orders, collaborations, wholesale enquiries, or hospitality commissions please get in touch to discuss.

Patterns and copyright

I often receive questions about whether I sell patterns for my quilt designs. Unfortunately at this time I do not sell patterns and I have no immediate plans to do so. I am also unable to offer quilting advice or tutorials due to limited time.

All designs are original and exclusive to Excell Quilt Co. Please do not replicate or reproduce any designs or patterns for commercial or instructional purposes.